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TERMS AND CONDITIONS ​

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By accessing and using our website and services, you agree to the following terms and conditions.

Please read them carefully.

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1. Appointments and Bookings

  • All treatments require a prior booking, either online, by phone, or in person.

  • A non-refundable deposit is required to secure all appointments.

  • The remaining balance is due on the day of your treatment.

2. Cancellations and No-Shows

  • We require at least 24 hours’ notice for any cancellations or rescheduling.

  • Cancellations made with less than 24 hours’ notice will incur a 50% cancellation fee.

  • Failure to attend your appointment (no-show) will also result in a 50% charge of the total treatment cost.

  • Repeated no-shows may require full payment upfront for any future bookings.

3. Late Arrivals

  • If you are more than 10 minutes late, your appointment may be shortened or rescheduled, depending on the clinic schedule.

  • You will still be charged the full cost of your original treatment.

4. Consultations and Patch Testing

  • Some treatments require a consultation or patch test 24–48 hours in advance.

  • If not completed within the required time frame, your treatment may be cancelled and your deposit forfeited.

5. Medical Conditions and Contraindications

  • It is your responsibility to inform us of any medical conditions, allergies, or medications before undergoing any treatment.

  • We reserve the right to refuse or modify treatments based on health and safety concerns.

6. Minimum Age Requirement

  • Clients must be 18 years or older for advanced treatments.

  • Clients under 18 must be accompanied by a parent or guardian, and age-appropriate treatments will be offered.

7. Payment

  • Full payment is due at the time of treatment.

  • We accept major debit/credit cards and cash.

  • All prices are subject to change without prior notice, but confirmed bookings will be honoured at the price agreed at time of booking.

8. Refund Policy

  • We do not offer refunds on completed treatments or purchased gift vouchers.

  • If you are dissatisfied, please contact us within 48 hours and we will do our best to resolve the issue.

9. Gift Vouchers

  • Gift vouchers are non-refundable and must be used within 12 months of purchase.

  • Vouchers are not redeemable for cash and cannot be used to purchase other vouchers.

10. Privacy Policy

  • All personal and medical information provided is treated as strictly confidential.

  • We comply with GDPR regulations and will never share your details with third parties without your consent.

11. Right to Refuse Service

  • We reserve the right to refuse treatment or entry to the clinic for any inappropriate, disrespectful, or aggressive behaviour.

By booking an appointment or using our services, you acknowledge that you have read, understood, and agreed to our terms and conditions.
For any queries, please contact us at [insert email/phone number]

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By booking with us, you agree to our clinic’s booking policy. Thank you for your understanding and cooperation – it helps us provide the best possible service to all our valued clients.

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